Five Star Service

The Five Star designation is the highest recognition DaimlerChrysler Canada can award a Retailer for exceptional customer service. Wherever you see the Five Star logo, you know you'll get the friendliest and most helpful dealership environment available.

DaimlerChrysler Canada Five Star Retailers are required to follow a strict set of requirements in order to be awarded Five Star Certification.

• Training: Your Chrysler, Jeep, Dodge Sales Consultants are courteous, knowledgeable and thorough. Service Technicians and Advisors are trained in the latest diagnostic and repair procedures to ensure that all work is done properly and efficiently. Helpful Parts Personnel will arrange quick turn-around and timely follow-up on parts when needed.
• Customer Satisfaction Survey: The Customer Satisfaction Survey puts you in the driver's seat when it comes to Five Star Certification, giving you an opportunity to let them know what you think about your Five Star experience.
• Customer Follow-Up: You'll be contacted within seven days after any Sales or Service experience to ensure you're completely satisfied.
• Dealership Requirements: It starts with a facility that offers ample parking, a clean and pleasant environment, and convenient waiting areas.

DaimlerChrysler Canada personnel continuously monitor and validate Retailer compliance to these requirements. And Retailers must consistently meet tough Five Star score standards in all areas to keep their certification. This means you're assured of the finest and most professional Sales and Service treatment every time you visit a Five Star Retailer.

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